Shipping & Returns


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at If our return is accepted, then you must send it to us yourself (and pay the shipping costs) with a track & trace code. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Our orders are shipped via PostNL and are usually delivered according to the delivery times that you can find per country at:
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Delivery times may vary (delay) depending on the time of year (Christmas holidays), circumstances and customs. We cannot guarantee delivery time. You will receive notifications from PostNL (sometimes the notifications disappear in your SPAM box, please check your SPAM box.

What should I do if my order has been delivered to the wrong address?

If your order has been delivered to the wrong address, you can find it with your track & trace number on with the shipping confirmation. If the order has not yet been delivered, you can contact the delivery service to ask if you can change the delivery address.

If the package is refused at the delivery address, the order will be returned to our warehouse. Once we have processed this return, you will receive your money back within 10 to 14 days.

What should I do if I have received the wrong item?

If you have received the wrong item, please contact us at so that our customer service representative can assist you.

What should I do if an item/part of my order is missing?

If you have received the wrong item, please contact us at so that our customer service representative can assist you.

What happens if I am not at home during the delivery?

This varies per deliverer, but usually, your order will be:
  • delivered to a collection point nearby
  • delivered to your neighbours, unless you have informed the delivery service that you do not want parcels delivered to the neighbours offered again the next (working) day
  • You will always receive a (digital) message from the delivery service stating what has happened to your package.

How can I track my order and the shipping status?

You can find it with your track & trace number on


Import duties and taxes are already paid within the purchase price.

Outside the EU

The purchase price is exclusive of import duties and taxes. Import duties and taxes vary by country/state. You have to pay this yourself to the customs, about which you will receive an invoice from the customs or carrier.